Field-techs and account managers can now send-and-receive updates between the Target Helpdesk system and their Windows Mobile.

 

Visit clients armed with all their outstanding and historical ticket information in your pocket. Visit client sites updating ticketsand perhaps record the time-spent on site as-you-go, keeping your system at head office always up-to-date.

Mobile gives you even more options. As well as being able to review tickets, update tickets and log new tickets, you can even use the “scribble” box to let a client sign-off your visit! Account managers will love the ticket summaries and breakdown analyses as well as the summary charting available instantly.

 

While the Target Helpdesk Web Portal provides a valuable “mobile” edition, the beauty of the Windows Mobile edition is speed and responsiveness. Target Helpdesk uses data compression technology to quickly and effectively transfer data between the system and device. In fact, the amount of data that ends up being transferred is little more than that required to retrieve a couple of web pages.

 

There are 2 editions of TargetHelpdeskMobile, namely, “Office” and “Anywhere”. Mobile “Office” allows simple sync using the send-and-receive option on your Target Helpdesk desktop while the Mobile “Anywhere” edition extends flexibilty by allowing send-and-receive operations over-the-air using a Web Service. Anywhere means you can simply use your 3G data connection or a local WiFi hotspot.

 

Data updates can be made on the device and then transmitted using either your desktop or wireless connection in batch, again using high-speed data compression technology for speed.

 

Please contact Target Helpdesk Software for more information regarding the Mobile edition for your Windows Mobile Smartphone or PDA.