The Value of Helpdesk Software Surveys

targethelpdesk — Tue, 09 Sep 2008 19:17:46 +0000

Target Helpdesk Software offer fully integrated Survey Management Software as an Add-In to Target Helpdesk. The classic use of surveys is to include a client satisfaction survey link in email communications to help gather views on satisfaction and perception of the helpdesk. Target Helpdesk makes it very easy to perform survey analysis using the Survey Analysis Management Tool. This tool allows top level survey-by-survey analysis, organisational response analysis, right down to individual response analysis and historical individual response analysis. On a day-to-day basis, techs can see the current perceived view at client-company and client-contact level, and if required, even at task level.

Feedback Survey Analysis Tool

It is at the individual task level that surveys in Target Helpdesk are also very beneficial to helpdesk techs themselves for saving time. Canned responses can be used referring clients to survey “checklists”. The checklist responses provided by the end-user (or client) are available at request level and provide the tech with information they need to continue or complete the task.

So surveys integrated into helpdesk software can be a powerful tool for both managers and techs. Gathering client satisfaction feedback for management and gathering checklist responses for helpdesk techs make surveys a great addition to any helpdesk. To find out more about Target Helpdesk Software survey analysis and survey integration.

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The Value of Helpdesk Software Surveys