Software Version 3.2.4.25433
- fixed asset update issue when no cost-centre and the replication facility was checking for replication requirements
Target Helpdesk Software Update – 3.2.4.25433
Posted in Change Log
Target Helpdesk Software Update – 3.2.4.17597
Software Version 3.2.4.17597
- fixed asset update issue when no allocation or location and the replication facility was checking for replication requirements
Posted in Change Log
Target Helpdesk Software Update – 3.2.4.29852
Software Version 3.2.4.29852
- fixed sub-asset updating – was losing master asset reference when asset tags matched
Posted in Change Log
Service Announcement: Archive download now available
For customers who want to setup or upgrade an existing desktop whilst remaining on the same version, there is now an archive download facility. All you need to do is provide the download archive page with your existing version number and it will provide you with the required URLs.
We hope you find this facility useful for setting up new desktops during busy periods. Remember, customers with valid maintenance and support are entitled to download and install the latest version of Target Helpdesk from the product update page.
Target Helpdesk Software Update – 3.2.4.29112
Software Version 3.2.4.29112
- added parent asset description to ticket asset drop-down list and time & materials asset drop-down list
- when updating asset, offers to copy tag, location, allocation and department (cost centre) to corresponding sub-assets
Posted in Change Log
Target Helpdesk Software Update – 3.2.2.26200
Client Web Portal Permissions Control
Software Version 3.2.2.26200
- added ticket asset mail tags in canned email templates
- enhanced client web user permissions control – you can now set what properties the client web user can view/edit
- management matrix now includes daily analysis; day-of-month, day-of-week and time-of-day trend analyses
[ performance enhanced send email form ]
[ ticket tabs now indicate status using status icon rather than fixed ticket icon ]
[ mobile (office) available for Windows Mobile direct from desktop ]
Posted in Change Log
Helpfile update!
We have been busy documenting and creating more reference material to make it quicker and easier for you to find out about more features of Target Helpdesk! Check out the updated online help guide.
Target Helpdesk Software are also pleased to make available the help guide in PDF format for easy reference. Always be sure to check the online edition as we constantly update as we add new features.
Posted in Announcements, General
Leave a comment
Target Helpdesk Software Update – 3.2.1.19024
Software Version 3.2.1.19024
- send from selection when using multiple-exchange mailboxes
- re-saved all reports under XI SP4 to assist Vista compatibility
- added “none” option to asset renewal/expiry calendar date
- supports STARTER licence
Posted in Change Log
Get Smart with Target Helpdesk Mobile
- Go Mobile with Target Helpdesk Software Mobile Edition
Target Helpdesk Software have extended the reach of on-hand service and helpdesk information with TargetHelpdeskMobile.
Field-techs and account managers can now send-and-receive updates between the Target Helpdesk system and their Windows Mobile.
Visit clients armed with all their outstanding and historical ticket information in your pocket. Visit client sites updating ticketsand perhaps record the time-spent on site as-you-go, keeping your system at head office always up-to-date.
Mobile gives you even more options. As well as being able to review tickets, update tickets and log new tickets, you can even use the “scribble” box to let a client sign-off your visit! Account managers will love the ticket summaries and breakdown analyses as well as the summary charting available instantly.
While the Target Helpdesk Web Portal provides a valuable “mobile” edition, the beauty of the Windows Mobile edition is speed and responsiveness. Target Helpdesk uses data compression technology to quickly and effectively transfer data between the system and device. In fact, the amount of data that ends up being transferred is little more than that required to retrieve a couple of web pages.
There are 2 editions of TargetHelpdeskMobile, namely, “Office” and “Anywhere”. Mobile “Office” allows simple sync using the send-and-receive option on your Target Helpdesk desktop while the Mobile “Anywhere” edition extends flexibilty by allowing send-and-receive operations over-the-air using a Web Service. Anywhere means you can simply use your 3G data connection or a local WiFi hotspot.
Data updates can be made on the device and then transmitted using either your desktop or wireless connection in batch, again using high-speed data compression technology for speed.
Please contact Target Helpdesk Software for more information regarding the Mobile edition for your Windows Mobile Smartphone or PDA.
Posted in Announcements, features, Management, Platform, Products, Release
Tagged mobile, pda, smartphone, web service
Leave a comment
Target Helpdesk Software Update – 3.2.1.15618
Software Version 3.2.1.15618
- added Mobile licence key entry screen in Tools | Add-Ins
- added Alt+S to save ticket when in ticket screen
- added Alt+C to close ticket when in ticket screen
- fixed full ticket report generation when run from ticket summary list
- tidy up of Time Summary reports, by group, chargee and timesheet now includes a graph
Posted in Change Log
