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Get Smart with Target Helpdesk Mobile

targethelpdesk — Wed, 10 Dec 2008 22:39:30 +0000

: Go Mobile with Target Helpdesk Software Mobile Edition

Target Helpdesk Software have extended the reach of on-hand service and helpdesk information with TargetHelpdeskMobile.

Field-techs and account managers can now send-and-receive updates between the Target Helpdesk system and their Windows Mobile.

Visit clients armed with all their outstanding and historical ticket information in your pocket. Visit client sites updating ticketsand perhaps record the time-spent on site as-you-go, keeping your system at head office always up-to-date.

Mobile gives you even more options. As well as being able to review tickets, update tickets and log new tickets, you can even use the “scribble” box to let a client sign-off your visit! Account managers will love the ticket summaries and breakdown analyses as well as the summary charting available instantly.

While the Target Helpdesk Web Portal provides a valuable “mobile” edition, the beauty of the Windows Mobile edition is speed and responsiveness. Target Helpdesk uses data compression technology to quickly and effectively transfer data between the system and device. In fact, the amount of data that ends up being transferred is little more than that required to retrieve a couple of web pages.

There are 2 editions of TargetHelpdeskMobile, namely, “Office” and “Anywhere”. Mobile “Office” allows simple sync using the send-and-receive option on your Target Helpdesk desktop while the Mobile “Anywhere” edition extends flexibilty by allowing send-and-receive operations over-the-air using a Web Service. Anywhere means you can simply use your 3G data connection or a local WiFi hotspot.

Data updates can be made on the device and then transmitted using either your desktop or wireless connection in batch, again using high-speed data compression technology for speed.

Please contact Target Helpdesk Software for more information regarding the Mobile edition for your Windows Mobile Smartphone or PDA.

Asset Management – Target Asset Scan

targethelpdesk — Thu, 30 Oct 2008 10:37:11 +0000

Target Helpdesk Software are due to announce the availability of a new asset management product to compliemtn its flagship, Target Helpdesk. As Target Helpdesk Software continue to grow the product range, hardware asset management was high on the list after feedback from customers.

The release date for Target Asset Scan is expected to be 1 Dec 2008. Existing Target Helpdesk Software customers will also be able to take full advantage of the new asset management software as a fully integrated extension to their existing asset inventory functionality already available in Target Helpdesk.

“Target Asset Scan” is a barcode-based scanning solution that works on Windows CE which synchronises with your Target Helpdesk data. Now you can perform an asset invetory or an intake of new assets, quickly and easily. Perhaps your organisation runs a workshop and needs to track assets-in, work-in-progress and goods-out tracking. Target Asset Scan uses integrated barcode scanning to make all this possible so you have both current and historical information on all your company’s assets at the touch of a button.

Target Helpdesk Software researched the barcode scanning hardware market as part of the asset-management project to save customers time figuring out the complex plethora of options. The preferred device selected for its price and ability is the Motorola/Symbol MC3090 – you can see a datasheet here for the MC3000 Datasheet

As a Motorola Partner and Authorised Reseller, delivering both the hardware and software, commissioned and ready for use, is simple and time-saving for both new and existing customers. It also means Target Helpdesk Software customers can obtain the scanner hardware at more competitive prices than usual.

For more information or to be kept up to date on Target Asset Scan, please contact or call Matt Allen on +44 845 9000 521 (US Toll Free 1888 9000 421) for more details.

The Value of Helpdesk Software Surveys

targethelpdesk — Tue, 09 Sep 2008 19:17:46 +0000

Target Helpdesk Software offer fully integrated Survey Management Software as an Add-In to Target Helpdesk. The classic use of surveys is to include a client satisfaction survey link in email communications to help gather views on satisfaction and perception of the helpdesk. Target Helpdesk makes it very easy to perform survey analysis using the Survey Analysis Management Tool. This tool allows top level survey-by-survey analysis, organisational response analysis, right down to individual response analysis and historical individual response analysis. On a day-to-day basis, techs can see the current perceived view at client-company and client-contact level, and if required, even at task level.

Feedback Survey Analysis Tool

It is at the individual task level that surveys in Target Helpdesk are also very beneficial to helpdesk techs themselves for saving time. Canned responses can be used referring clients to survey “checklists”. The checklist responses provided by the end-user (or client) are available at request level and provide the tech with information they need to continue or complete the task.

So surveys integrated into helpdesk software can be a powerful tool for both managers and techs. Gathering client satisfaction feedback for management and gathering checklist responses for helpdesk techs make surveys a great addition to any helpdesk. To find out more about Target Helpdesk Software survey analysis and survey integration.

Target Helpdesk Version 3 is now available!

targethelpdesk — Mon, 04 Aug 2008 10:24:22 +0000

Target Helpdesk Software are delighted to announce that Target Helpdesk version 3 is now available!

This release represents a milestone for the product with a number of feature enhancements. Find details of over 30 of the key feature enhancements details in the Target Helpdesk Version 3 Flyer. Alongside this release, Target Helpdesk Software are launching 4 Target Helpdesk companion products; Survey Server, LiveReport Designer, Report Server and CRM Mailer.

Survey Server – use checklists and gain feedback using surveys
LiveReport Designer – design your own live reports for your LiveReport Board
Report Server – schedule reports to generate whenever you want and be sent by email to those you want
CRM Mailer – Build on your customer relationships by designing personalised emails and targeting all or a group of your customers and end-users. CRM Mailer comes with FREE 100 emails per month for existing Target Helpdesk Enterprise Edition users

Please download the flyer for more info. Existing customers, click here to download the upgrade. Not a customer but want to try Target Helpdesk? Download a full trial now here.

New Products Announcement

targethelpdesk — Wed, 23 Jul 2008 21:37:04 +0000

Target Helpdesk Software are delighted to announce the introduction of 4 great new products. These additions will compliment the core Target Helpdesk product and help further improve and streamline the client support operation. All products have been built with seamless integration as Addins to Target Helpdesk.

The Surveys AddIn lets operators seek additional information from end-users by using a survey as a checklist request. In the more classic fashion, surveys can be used to obtain feedback on performance and satisfaction. Information is available in realtime data and graphical format.

The LiveReport Designer lets managers define both day-to-day, monthly reporting information. Reporting can be viewed as charts or data grids. So whether you need an adhoc query based on ticket requests for a customer, service contract or asset or you want current view of requests for your top 3 clients, LiveReports Designer is the answer.

Report Server allows you to define who gets what information, when. Scheduling reports means you can save even more time. Run any report and request that report to be sent to you, your team or a client in the format you want, when you want. Have yourself and each client receive a regular pdf on outstanding requests or recent performance.

CRM Mailer Build on your customer relationships by designing personalised emails and targeting all or a group of your customers and end-users. CRM Mailer comes with FREE 100 emails per month for existing Target Helpdesk Enterprise Edition users.

The above prodcuts will be available from August 2008. For more details about these products, please contact us.