Category Archives: Change Log

Software Version 3.2.6.38629  - configurable multi-level categories; sort order functionality revised to support any number of levels used;  when upping the number of levels, existing categories are preserved and shifted downwards; when reducing the number of levels, the lowest levels … Continue reading →

Software Version 3.2.5.38317  - configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  - sla on category includes update to sla calculation engine to select sla … Continue reading →

Software Version 3.2.5  - configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  - sla on category includes update to sla calculation engine to select sla … Continue reading →

Software Version 3.2.4.18438  - fixed email template parsing of custom ticket fields – was not previously wired up; this means you can now include custom ticket field tags within canned email templates and they will be auto-replaced when sending an … Continue reading →

Software Version 3.2.4.25433  - fixed asset update issue when no cost-centre and the replication facility was checking for replication requirements

Software Version 3.2.4.17597  - fixed asset update issue when no allocation or location and the replication facility was checking for replication requirements

Software Version 3.2.4.29852  - fixed sub-asset updating – was losing master asset reference when asset tags matched

Software Version 3.2.4.29112  - added parent asset description to ticket asset drop-down list and time & materials asset drop-down list  - when updating asset, offers to copy tag, location, allocation and department (cost centre) to corresponding sub-assets

Software Version 3.2.2.26200  - added ticket asset mail tags in canned email templates  - enhanced client web user permissions control – you can now set what properties the client web user can view/edit  - management matrix now includes daily analysis; … Continue reading →

Software Version 3.2.1.19024  - send from selection when using multiple-exchange mailboxes  - re-saved all reports under XI SP4 to assist Vista compatibility  - added “none” option to asset renewal/expiry calendar date  - supports STARTER licence