Category Archives: Change Log

3.3.0.39726  - added colour coding tab backgrounds for Office 2003-styled main screen tabs; tabs are coloured according to preferences for breaches and last response by client; tab colours change automatically during natural background dashboard refresh – add ticket tab tags … Continue reading →

Software Version 3.2.9.23730  - added SmartAdvisor that monitors ticket tab usage and periodically suggests tabs that can be switched off  - added descriptive time meaning (This morning, Today, Yesterday etc.) to main ticket screen notes summary  - added more time … Continue reading →

Software Version 3.2.8.31923  - ticket summary list highlights according to preference colour, when the the client response is the most recent on the ticket – useful for quickly identifying tickets that may need follow-up further to a client responding  - … Continue reading →

See the full flyer Target-Helpdesk-Version-3.2.7 Right-click on a tab and select “Refresh” Software Version 3.2.7.40745 (Notified Release)  - rebuilt software compilation server which has now resolved crystal reports compatibility  - revised timesheet summary report to include daily total and moved to time … Continue reading →

Software Version 3.2.6.38629  - configurable multi-level categories; sort order functionality revised to support any number of levels used;  when upping the number of levels, existing categories are preserved and shifted downwards; when reducing the number of levels, the lowest levels … Continue reading →

Software Version 3.2.5.38317  - configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  - sla on category includes update to sla calculation engine to select sla … Continue reading →

Software Version 3.2.5  - configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  - sla on category includes update to sla calculation engine to select sla … Continue reading →

Software Version 3.2.4.18438  - fixed email template parsing of custom ticket fields – was not previously wired up; this means you can now include custom ticket field tags within canned email templates and they will be auto-replaced when sending an … Continue reading →

Software Version 3.2.4.25433  - fixed asset update issue when no cost-centre and the replication facility was checking for replication requirements

Software Version 3.2.4.17597  - fixed asset update issue when no allocation or location and the replication facility was checking for replication requirements