Author Archives: targethelpdesk

Software Version 3.4.0.22982  - select email “from” account in SLA for automated email notifications  - Windows Service stats processing moved to threaded process for cycle performance (ensure “stats_poll_frequency_secs” setting is now set to a value such as 10800 (every 3 … Continue reading →

Software Version 3.3.6.39863  - organisation kb access filtering; under organisation, you can now limit the kb articles each organisation has access to by identifying the kb categories visible to that organisation  - kb search on web portal is now wired … Continue reading →

Software Version 3.3.4.40690  - automated flagging follow-up notes as public via system option; enables follow-up notes added to a ticket to be automatically marked as public for viewing by client in web portal  - search indexing performance improvement to maintain … Continue reading →

Software Version 3.3.2.37718 See the full flyer Target-Helpdesk-Version-3.3-Flyer  - added custom field date highlighting for anniversary or full date matches; includes ‘tolerance’ system option, so you can have it still highlight an anniversary -/+ a number of days  - fixed issue … Continue reading →

Software Version 3.3.2.35750  - crm mailer now incorporates livereport designer for “livequery” so you can email a list, for example, everyone who has logged a call in the last 10 days that is hardware related  - added user-level option to permission … Continue reading →

Software Version 3.3.1.17147  - new module – scheduled emails; integrated into SLA as default and controllable on a per ticket basis  - ticket label is free-format text to allow for custom terminology as well as selection from pre-defined alternatives to … Continue reading →

Software Version – 3.3.0.33880  - client organisation maintenance now allows allocation of SLA’s; this can be used when multiple SLA are being managed for a company. In this case set one of the SLA as the default under the general … Continue reading →

Software Version 3.3.0.29957  - fixed ticket summary to highlight when client response is the latest note activity on the ticket  - implemented SLA “on-hold” in the Windows Service to prevent tickets being logged when SLA is on-hold, just as per … Continue reading →

3.3.0.39726  - added colour coding tab backgrounds for Office 2003-styled main screen tabs; tabs are coloured according to preferences for breaches and last response by client; tab colours change automatically during natural background dashboard refresh – add ticket tab tags … Continue reading →

Software Version 3.2.9.23730  - added SmartAdvisor that monitors ticket tab usage and periodically suggests tabs that can be switched off  - added descriptive time meaning (This morning, Today, Yesterday etc.) to main ticket screen notes summary  - added more time … Continue reading →