Monthly Archives: March 2010

Software Version 3.3.6.39863  - organisation kb access filtering; under organisation, you can now limit the kb articles each organisation has access to by identifying the kb categories visible to that organisation  - kb search on web portal is now wired … Continue reading →

Software Version 3.3.4.40690  - automated flagging follow-up notes as public via system option; enables follow-up notes added to a ticket to be automatically marked as public for viewing by client in web portal  - search indexing performance improvement to maintain … Continue reading →