Target Helpdesk Software Update – 3.3.1.17147

Automatically issue email updates, on events and on a schedule

Software Version 3.3.1.17147
 - new module – scheduled emails; integrated into SLA as default and controllable on a per ticket basis
 - ticket label is free-format text to allow for custom terminology as well as selection from pre-defined alternatives to “ticket”
 - fixed email error on send with no To: address; previously prevented allowing retry from that cached ticket
 - added prompt when user tries to discard edits in a new ticket, to catch when user tries to close tab before saving by mistake
 - brought forward the “save tabs” prompt to allow a user to cancel for when they click application close X by mistake – can now just click cancel to return to application