Software Version 3.3.0.29957
- fixed ticket summary to highlight when client response is the latest note activity on the ticket
- implemented SLA “on-hold” in the Windows Service to prevent tickets being logged when SLA is on-hold, just as per desktop; issued a record of this action into the service log when it occurs
- implemented recalculate sla when category is changed and the new category has its own SLA stamped against it
