Monthly Archives: July 2009

Software Version – 3.3.0.33880  - client organisation maintenance now allows allocation of SLA’s; this can be used when multiple SLA are being managed for a company. In this case set one of the SLA as the default under the general … Continue reading →

Software Version 3.3.0.29957  - fixed ticket summary to highlight when client response is the latest note activity on the ticket  - implemented SLA “on-hold” in the Windows Service to prevent tickets being logged when SLA is on-hold, just as per … Continue reading →