Software Version 3.2.9.23730
- added SmartAdvisor that monitors ticket tab usage and periodically suggests tabs that can be switched off
- added descriptive time meaning (This morning, Today, Yesterday etc.) to main ticket screen notes summary
- added more time descriptors such as “just now” and “a few minutes ago”
- when using exchange and requesting a receipt, if the username is now domain qualified, it now looks in the mailbox url for a qualified email address eg. user@domain
- added read-receipt user preference in View | Preferences
- added support for Internet Explorer 8 in web portal grids
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