Software Version 3.2.8.31923
- ticket summary list highlights according to preference colour, when the the client response is the most recent on the ticket – useful for quickly identifying tickets that may need follow-up further to a client responding
- button bar on left now includes “Recently updated” button in both My Tickets and All Tickets showing number of tickets updated in the last so many days; number of days is defined in system options and by default is 2 days
- fixed migration of sla attachments remapping during 3.1.5 upgrade
- some attachments created by the windows service after sending out an email contained characters that prevented the file from being opened; db update rectifies any attachments previously stored like this
- time detail report would not generate when client organisations included in selection criteria, this is now fixed
- time and materials narrative field extended ready for future use to allow more “comments” entry
- starter desktop licences are now registered when used just like full licences; starter 20 enabled
- fixed preference setting for number of preview lines; was saving the preference but was not re-reading back in unless an update was made to the user account
- time and materials entry – improved list view design and introduced new card view layout option
- search indexer algorithm now adds ranking for requestor name and organisation so more relevant results when searching by a client name
