Target Helpdesk Software Update – 3.2.8.31923

Software Version 3.2.8.31923
 - ticket summary list highlights according to preference colour, when the the client response is the most recent on the ticket – useful for quickly identifying tickets that may need follow-up further to a client responding
 - button bar on left now includes “Recently updated” button in both My Tickets and All Tickets showing number of tickets updated in the last so many days; number of days is defined in system options and by default is 2 days
 - fixed migration of sla attachments remapping during 3.1.5 upgrade
 - some attachments created by the windows service after sending out an email contained characters that prevented the file from being opened; db update rectifies any attachments previously stored like this
 - time detail report would not generate when client organisations included in selection criteria, this is now fixed
 - time and materials narrative field extended ready for future use to allow more “comments” entry
 - starter desktop licences are now registered when used just like full licences; starter 20 enabled
 - fixed preference setting for number of preview lines; was saving the preference but was not re-reading back in unless an update was made to the user account
 - time and materials entry – improved list view design and introduced new card view layout option
 - search indexer algorithm now adds ranking for requestor name and organisation so more relevant results when searching by a client name