Flag importance and read-recipts
Software Version 3.2.6.38629
- configurable multi-level categories; sort order functionality revised to support any number of levels used; when upping the number of levels, existing categories are preserved and shifted downwards; when reducing the number of levels, the lowest levels are preserved and shifted upwards
- desktop send email facility now includes flagging an email as high importance or low importance; available on both exchange and smtp; note – the importance will be automatically set to low for “low” priority tickets and will be automatically set to high importance for “high” priority tickets
- desktop send email facility now includes an option to request a read receipt; available on both exchange and smtp
- system options audit tracks changes to system options for help during support situations
- fixed web notes viewer – css auto option on notes viewer forced to display a scroll to render notes box correctly – browser sometimes would not calculate and render correctly
- fixed notes order on web ticket screen – if multiples notes within the same minute, sometimes these notes would not display in correct order
- canned email templates now include default recipient option control – eg. preset the to/cc/bcc to requestor/assignee or a custom third party email address; supported on desktop and web
- send email read receipt learns preference by usage of the read recipt option
- read-recipt notes are recognised as such and a read-receipt icon used against read-receipt notes displayed in a ticket; also auto-close is not cleared when a read-receipt note is added to a ticket
- fixed migration of SLA custom fields id mappings that occurred in 3.1.5 upgrade
- added textual origin column to ticket summary list
- added time spent in units as specified for system options reporting units on ticket summary list
- asset export report limited columns to a few characters – they are now set to grow as required
- added notes as a column to asset list view so can now also be included when using quick csv export facility
- added notes as a column to SLA list view so can now also be included when using quick csv export facility
- new system option to add a copy of outbound email attachments to ticket (by default this option is on) – implemented on both desktop and web send email facility
