Monthly Archives: April 2009

Software Version 3.2.6.38629  - configurable multi-level categories; sort order functionality revised to support any number of levels used;  when upping the number of levels, existing categories are preserved and shifted downwards; when reducing the number of levels, the lowest levels … Continue reading →

Software Version 3.2.5.38317  - configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  - sla on category includes update to sla calculation engine to select sla … Continue reading →

Software Version 3.2.5  - configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  - sla on category includes update to sla calculation engine to select sla … Continue reading →