Monthly Archives: October 2008

Asset Management – Target Asset Scan

Posted on 30 October 2008 by

Target Helpdesk Software are due to announce the availability of a new asset management product to compliemtn its flagship, Target Helpdesk. As Target Helpdesk Software continue to grow the product range, hardware asset management was high on the list after … Continue reading →

Posted in Announcements, Management, Platform, Products, Release | Tagged , , , , | Leave a comment

Target Helpdesk Software Update – 3.1.7.15054

Posted on 17 October 2008 by

Software Version 3.1.7.15054  - email instructions allow rate selection using @rate eg. time:2hours@travel time

Posted in Change Log

Target Helpdesk Software Update – 3.1.7.20313

Posted on 15 October 2008 by

Software Version 3.1.7.20313  - incorporated ticket tabs to be updated on request by refresh on toolbar (per summary lists)  - ticket data cache gdc_ticket refresh only occurs on forced refresh button so as not to hold up dashboard refresh prompted … Continue reading →

Posted in Change Log

Your Helpdesk Email Service

Posted on 8 October 2008 by

Target Helpdesk comes complete with a back-end service which is your silent agent that looks after both inbound and outbound emails as well as some other auxillary tasks such as search indexing and statistical crunching. Inbound and outbound email processing … Continue reading →

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Target Helpdesk Software – 3.1.7.15810

Posted on 8 October 2008 by

Software Version 3.1.7.15810  - Calendar Tool including holidays and appointments  - Right-click on summary list for reassign and status update  - service now allows multiple email instructions

Posted in Change Log

Target Helpdesk Software – 3.1.6.18387

Posted on 1 October 2008 by

Software Version 3.1.6.18387 (service only)  - patch to ignore hidden messages on exchange protocol (was causing conflict)

Posted in Change Log