Software Version 3.1.5.16975 (via pre-release 3.1.5.32515)
- SLA Id exposed on SLA and reports (Toshiba Change Control)
- custom set SLA id and Kb id as well as ticket id from within maintenance options
- added date table and view for storing dates such as holidays and bookings
- theme setting re-invoked on ticket screen which controls custom eg. US date format m/d/y
- custom fields of type “date” can now click on a “none”-date button from calendar to blank out a date
- includes new calculated ticket info for web portal – time remaining percent
- fixed asset reporting by category was showing ticket categories instead of asset categories
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