Monthly Archives: September 2008

Target Helpdesk Software – 3.1.6.22001

Posted on 26 September 2008 by

Software Version 3.1.6.22001 (via pre-release 3.1.6.31047)  - revamped reports – selection criteria now totally expanded  - LDAP setup now allows multiple LDAP paths (changed varchar255) to text field on system option to accommodate options with > 8k of text  - … Continue reading →

Posted in Change Log

Target Helpdesk Software – 3.1.5.1697

Posted on 12 September 2008 by

Software Version 3.1.5.16975 (via pre-release 3.1.5.32515)  - SLA Id exposed on SLA and reports (Toshiba Change Control)  - custom set SLA id and Kb id as well as ticket id from within maintenance options  - added date table and view … Continue reading →

Posted in Change Log

The Value of Helpdesk Software Surveys

Posted on 9 September 2008 by

Target Helpdesk Software offer fully integrated Survey Management Software as an Add-In to Target Helpdesk. The classic use of surveys is to include a client satisfaction survey link in email communications to help gather views on satisfaction and perception of … Continue reading →

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Email Instructions – Feature Hint

Posted on 8 September 2008 by

Not every feature Target Helpdesk Software develop is well publicised or sold. One such feature is “Email instructions” which are commands you can send by email to control the state of a request in the system. So, as well as … Continue reading →

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Target Helpdesk Software – 3.1.4.25415

Posted on 1 September 2008 by

Software Version 3.1.4.25415 server-only patch  - fixes reminders – when suppressed, still issues for tickets assigned to team queues

Posted in Change Log