Monthly Archives: August 2008

The Cost of Free Helpdesk Software

Why pay for helpdesk software? There is lots a good free software around. However, when it comes to a specialist piece of software that serves a critical element of your business, you should consider the true cost of “free helpdesk … Continue reading

Posted in General, Management | Tagged , , | 1 Comment

Target Helpdesk Software Update – 3.1.4.30608

Software Version 3.1.4.30608  - added auto-refresh to livereports via timer on main dashboard  - now refreshes summary lists and livereports via refresh button on toolbar (F5)  - revised view_ticket_list to include date description calculations to save ticket summary processing overhead … Continue reading

Posted in Change Log

Target Helpdesk Software Update – 3.1.3.32079

Software Version 3.1.3.32079  - CRM Mailer allows custom contact list

Posted in Change Log

Target Helpdesk Software Update – 3.1.3.28748

Software Version 3.1.3.28748  - fixes “update-only” issue when using caching – performs row count and max date check

Posted in Change Log

Target Helpdesk Software Update – 3.1.3.18966

3.1.3.18966  - sets asset tab names to asset when an asset is registered on a ticket

Posted in Change Log

Target Helpdesk Version 3 is now available!

Target Helpdesk Software are delighted to announce that Target Helpdesk version 3 is now available! This release represents a milestone for the product with a number of feature enhancements. Find details of over 30 of the key feature enhancements details … Continue reading

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Target Helpdesk Software Update – 3.1.3.29299

Software Version 3.1.3.29299 – Official Release of version 3 (4 August 2008) includes CRM mailer with licencing and 100 free emails per month  - ticket summary layout design using docking windows  - final amendments including ticket summary fix plus web … Continue reading

Posted in Change Log