Monthly Archives: July 2008

Target Helpdesk Software Update – 3.1.3.11202

Posted on 29 July 2008 by

Software Version 3.1.3.11202  - sent items now available on button bar to review my or all sent emails  - window-based ticket summary for easier self-layout control

Posted in Change Log

Target Helpdesk Software Update – 3.1.2.31754

Posted on 27 July 2008 by

Software Version 3.1.2.31754 – RC3  - 3rd party controls update – radform fix for dual monitor – telerik q2-2008 update

Posted in Change Log

Target Helpdesk Software Update – 3.1.2.16700

Posted on 25 July 2008 by

Software Version 3.1.2.16700 – RC2  - minor bug fixes – livereport schedule add (not all parameters were being included since BusinessReports were added)

Posted in Change Log

New Products Announcement

Posted on 23 July 2008 by

Target Helpdesk Software are delighted to announce the introduction of 4 great new products. These additions will compliment the core Target Helpdesk product and help further improve and streamline the client support operation. All products have been built with seamless integration … Continue reading →

Posted in Announcements, General, Products | Tagged , , | 1 Comment

Target Helpdesk Software Update – 3.1.2.16295

Posted on 21 July 2008 by

Software Version 3.1.2.16295 (release candidate)  - SLA enhanced preset of email options – requestor email on create only or “same as assignee”  - LiveReports Designer integrated  - Report Server integrated  - export service log

Posted in Change Log

Target Helpdesk Software Upadte – 3.1.2

Posted on 17 July 2008 by

Software Version 3.1.2  - LiveReports  - send email from ticket summary results list (right-click for context menu)

Posted in Change Log

LiveSearch, LiveFilter and now LiveReports!

Posted on 14 July 2008 by

Target Helpdesk places great emphasis on both the helpdesk operators and helpdesk manager. To that end the addition of LiveReports will be an added bonus for the helpdesk manager or business owner. LiveReports lets you design your own dashboard using … Continue reading →

Posted in Reporting, Search | Tagged , | 1 Comment

Target Helpdesk Software Update – 3.1.1.32411

Posted on 12 July 2008 by

Software Version 3.1.1.32411  - HTML editor fully .NET managed  - multi-lingual inline spell check on HTML email editing  - licence tracking

Posted in Change Log

Target Helpdesk Software Update – 3.1.1.22824

Posted on 5 July 2008 by

Software Version 3.1.1.22824  - allow change of request by admins  - allow change of sla by admins  - resolve escalation names, sla reference and requestor names in history  - client access licence tracking and enforcement  - rename Queue to Team … Continue reading →

Posted in Change Log

Helpdesk Software Selection

Posted on 3 July 2008 by

Leading the hunt for the best helpdesk software to recommend to your manager? Or are you the helpdesk support manager looking to compile a shortlist of products to trial for your team? Here are a few points to consider when … Continue reading →

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