Software Version 3.1.0.14500
- note editor
- queue visibility in ticket status group “Include My Queues” preference with tooltip breakdown
- tab management so on closing tab, return to previously viewed tab (handy when processing a list of tickets)
- service parses from/to/cc/subject/body for SLA activation keywords; now you can have emails sent to a particular account filtered off so you could give a customer “accounts@target-software.com” and have the query logged and routed to the accounts team
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