Software Version 3.0.0
- canned email templates flag to pre-populate send email with ticket attachments
- Send email reminders option at user account level for administrators and operators
- service process indexing extension to organically grow search index for search indexes not manually built
- Feedback Survey Plugin
- added AD tool – unlock account
- fixed setting c/o email address on ticket in service for inbound mails that are created c/o system
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