I just searched Google and there are over 42 million results for a search on "Web2.0". In contrast, a search for "Win2.0" returns less than 600 results, interestingly none of which are in the context of "Web2.0"! So, perhaps we will coin the term here...

Ok, we just developed a very powerful response analysis report to add to the existing suite of Target Helpdesk reports. This is another report that gives you a straightforward answer as to how your helpdesk is performing...

Target Helpdesk 2.6.5 Release, Have you see what's new?