Software Version 3.2.7.40745 (Notified Release)
- rebuilt software compilation server which has now resolved crystal reports compatibility
- revised timesheet summary report to include daily total and moved to time detail report section
- introduced new timesheet summary report giving grid view of time across week with weekly totals and time value
- revised chargee summary report to include daily total and moved to time detail section
- introduced new chargee summary report giving grid view of time across week with weekly totals and time value
- installer package now natively supports 64bit operating systems and also supplies 64bit-compatible sql server express
- added expansion of escalation contact when issuing an SLA expiry alert to accommodate when a team queue is the sla escalation contact
- inbound IMAP emails are deleted after being processed; added email xml config service option imap_delete_processed_messages – can be set to “false” to prevent processed emails being deleted from mailbox
- inbound Exchange emails are deleted after being processed; added email service option exchange_delete_processed_messages – can be set to “false” to prevent processed emails being deleted from mailbox
- fixed issue of blank message body when sending text-formatted email via web portal using an exchange email account; exchange wants the “html” part of the email message set with the message content using html body tag wrappers
- added refresh and refresh all options to tab context menu – right click on a tab to access; useful to see get updates on a ticket already open in a tab
- sla’s which are expiring or expired are brought to users attention when creating a ticket but not when reviewing and updating a ticket; made this consistent so the expiry information is shown now also during update
- inline email attachments now always have individual filenames; when emails with multiple inline email objects were dissected, the inline parts could have the same filename if all processed within the same second; this impacted the windows service when issuing an email alert and the template is set to auto-include ticket attachments, if multiple attachments have the same name, you get the same attachment for as many times as there are attachments of the same filename since the smtp server only picks up the last file stored on the file system;
- full livereports licence keys were not being recognised according to company’s name; this is now fixed
Target-Helpdesk-Version-3.2.7